Privacy Policy

Your privacy is our priority. Discover how we collect, use, and protect your personal information through our comprehensive privacy framework.

Effective Date: September 8, 2025

At Clasra, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By accessing or using Clasra, you agree to this Privacy Policy.

Data Collection Framework

Information We Collect

We collect personal information, academic data, financial records, and technical information to provide comprehensive school management services.

Personal Information

  • Full name
  • Contact details (email, phone, address)
  • Identification details (student ID, staff ID)

Academic Data

  • Attendance records
  • Examination scores and report cards
  • Class positioning and promotions

Financial Information

  • Payment records (fees, invoices, receipts)
  • Mobile money or bank transaction references
  • Billing details

Technical Information

  • Device and browser type
  • IP address
  • Login activities and usage patterns
Data Processing Purpose

How We Use Your Information

Your information enables us to deliver school management services, generate reports, facilitate payments, and ensure compliance.

1

Provide school management and automation services

2

Generate report cards, results, and student performance analysis

3

Facilitate secure online fee payments

4

Support communication between schools, parents, and students

5

Improve our services and platform features

6

Ensure compliance with legal and regulatory requirements

Data Sharing Protocol

How We Share Your Information

We do not sell or rent your personal data. Information is shared only with authorized parties for service delivery.

We do not sell or rent your personal data.

1

With Schools:

To provide them with accurate student and teacher records

2

With Payment Providers:

To process online school fee payments securely

3

With Service Providers:

For hosting, customer support, and data storage

4

For Legal Reasons:

If required by law, regulation, or government request

Protection Measures

Data Security

We implement comprehensive security measures to protect your data from unauthorized access, disclosure, or misuse.

Encrypted data transmission (SSL/TLS)

Secure data storage with restricted access

Regular backups and monitoring

Role-based access for administrators, teachers, and parents

Retention Policy & User Rights

Data Retention & Your Rights

We retain information as long as necessary for service provision and respect your rights to access, correct, or delete your data.

Data Retention Policy

We retain your information for as long as necessary to provide our services. If you delete your account or your school stops using Clasra, we will delete or anonymize your data in line with legal requirements.

Your Rights Include:

  • Access and review the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent for data processing where applicable

24/7 Assistance

Support & Contact

Our support team is available around the clock to address any privacy concerns or questions about your data.

Clasra Support Team

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Email:

support@clasra.com

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Phone:

+233 53 954 76 77

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Website:

www.clasra.com